Automate your workforce with Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service makes it easier for organisations to manage large mobile workforce and deliver products and services directly to their customers location. Whether your organisation services customer products or equipments, manufactures products and operates an after sales service offering or manages high value assets, Microsoft Dynamics 365 for Field Service will meet the needs of your organisation. With optimised scheduling and dispatching, this solution enables you to get the right resource at the right place at the right time along with equipping the field service resource with right tools to get the job done first time.

At 4DS, we have the right experience, skills and knowledge to make sure that Dynamics 365 for Field Service works for your organisation and continues to deliver your anticipated outcomes. Contact Us now to see how we can help you in your digital journey.

Dynamics 365 for Field Service Features

  • Proactive Problem Detection: Detect and Diagnose problems before your customers become aware of an issue by harnessing the power of IoT.
  • Automation: Automatically create work orders, schedule and dispatch technicians with relevant customer information on their devices.
  • Predictive Maintenance: Perform just-in-time preventative maintenance to repair, clean or replace parts only when needed as opposed to costly scheduled maintenance plans.
  • Smart Scheduling: Improve profitability by automatically scheduling the technician with the right job skills and best location that enables your organisation to fit in more appointments per day.
  • Empower Dispatchers: Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
  • Stock Management: Synchronise and track stock down to the truck level with real-time visibility to increase first-time fix rates.
  • Manage Appointments: Keep technicians on time by providing best route, turn-by-turn directions and work order details that can be updated in real-time on any device.
  • 360 degree View: Get a 360 degree view of customer preferences and history with personalised step-by-step instructions to reliably track and complete the task at hand.
  • Onsite Efficiency: Boost field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
  • Hi-Tech Guidance: Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
  • Seamless Sharing: Engage customers by seamlessly sharing quote, contract and scheduling information.
  • Customer Portal: Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
  • Proactive Communication: Provide Customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.

Click the button below to arrange a Free Consultation and a Demo. Moreover, if you like what you see in the demo, we can provide you with a Free Trial instance of Microsoft Dyanmics 365 for Field Service so that you can gain more familiarity with the product.

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