Earn Customers for Life with Dynamics 365 Customer Service

Organisations empowered with intelligent customer service increase customer loyalty and brand advocacy by creating effortless customer experiences that are natural extension of the way people engage day to day. Microsoft Dynamics 365 for Customer Service empowers companies to deliver end-to-end, self assisted and onsite service. With the help of industry leading technologies, including machine learning, IoT and analytics, Microsoft Dynamics 365 for Customer Service gives your organisation the breadth and depth needed to meet the challenges of an evolving customer service landscape and position your brand to capitalise on everything-as-a-service economy.

At 4DS, we have the right experience, skills and knowledge to make sure that Dynamics 365 for Customer Service works for your organisation and continues to deliver your anticipated outcomes. Contact Us now to see how we can help you in your digital journey.

Dynamics 365 for Customer Service Features

  • Effortless Support Experience: Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
  • Artificial Intelligence: Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast and always available.
  • Predictive Analyses: Keep customers happy by proactively avoiding service and support issues. Analyse data from connected devices and take action before warning signs become a problem.
  • Portal: Provide branded self-service options that deliver consistent, up-to-date resolutions and a community experience to connect with subject matter experts.
  • 360-degree view: A 360-degree view of customer's journey enables agents to anticipate needs and personalise every interaction.
  • Guided Outcomes: Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
  • Knowledge Base: Empower customers and employees with a definitive single source of truth using a searchable knowledge base. Ensure knowledge is relevant by capturing and publishing across your content channels while measuring impact through rich analytics.
  • Rich Content: Knowledge articles allow use of rich media such as images and videos to improve first-time resolution rates and are optimised for mobile devices.
  • Knowledge Analytics: Measure article efficiency with knowledge analytics and identify potential areas for adjustment and augmentation.
  • Dashboards: Role tailored dashboards present real-time and historical data through a visual user interface.
  • Data Visualisation: Explore what-if scenarios and forecast outcomes through interactive charts and powerful data visualisation capabilities.
  • Discover New Opportunities: Use service and support as an up sell or cross-sell opportunity by empowering agents with machine learning driven recommendations.

Click the button below to arrange a Free Consultation and a Demo. Moreover, if you like what you see in the demo, we can provide you with a Free Trial instance of Microsoft Dyanmics 365 for Customer Service so that you can gain more familiarity with the product.

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