Get the Most out of your Applications with 4DS Application Support
4DS offers application support for all your Dynamics 365 and .NET applications. Our three tier service model based on number of users allows you to configure the best model that will fit the needs of your applications at a reasonable price. Our integrated portal-based help desk allows you to raise issues and monitor the progress of your issues inline with service level agreements whilst enabling us to resolve your issues quickly and efficiently. Moreover, our value-added services ensure that your applications can keep-up with the current and future technology and industry trends.Three Tier Service Model
BASIC
- 1 2 1 - Support for named user.
- Minor Tweaks - Post project minor tweaks (for changes less than an hour).
- Review - review and planning to leverage new features.
- User Admin - Administration of users, roles, security and licenses as directed by client.
- Portal Access - Access to integrated help desk portal to raise incidents.
INTERMEDIATE
- Adhoc Training - Ad-hoc training to deal with 'How to' questions.
- KT - General Knowledge Transfer including admin related features.
- Dashboards - Supporting users to be able to setup their own dashboards, views and graphs.
- Addons Advice - Proactive advice on the use of add-ons to support greater ROI and user adoption.
- Annual Review - Annual strategic optimisation review and planning to increase ROI on project investments and advice on future vision for best practice use.
- Benefits of Basic package included.
ADVANCED
- All Benefits of Basic and Intermediate package included.
- Workflow - Workflow and Automation related support.
- New Record Types - Support for Creation of new custom or activity based entities.
- Data Import - Support for data import related queries.
Support Level Summary
| Basic | Intermediate | Advanced | |
|---|---|---|---|
| 1 2 1 Support | |||
| Minor Tweaks | |||
| General Review | |||
| User Admin | |||
| Portal Access | |||
| Adhoc Training | |||
| Knowledge Transfer | |||
| Dashboards | |||
| Addons Advice | |||
| Strategic Annual Review | |||
| Workflow Automation | |||
| New Record Types | |||
| Data Import | |||
| Sign Up | Sign Up | Sign Up |
